Everything about your payment, your parcel and how to reach us, on one page.
It's in the subject line of the confirmation email sent by Melopure a few minutes after you ordered, and on the confirmation page you saw after checkout.
Can't find the email? Check your spam folder, then email us with the name and email address you ordered with and we'll find it for you.
Because Melopure is the store that took your payment.
Melopure is the store that sells the products from the makers and brands featured on our pages. When you buy one of them, whichever page you bought it on, the payment is taken by Melopure. That's why your bank statement or banking app shows melopure.com (sometimes written MELOPURE) rather than the name of the product. It's the same for the confirmation email, which comes from Melopure, and for the customer service team that answers you.
Some banks show the registered company name instead of the store name. If your statement says Black Tide Ltd, that's us too: Black Tide Ltd is the company that operates the Melopure store. Full company details are in our Terms and Conditions.
Payments, delivery, changes and returns.
It's the payment for an order placed on one of our product pages. Melopure is the store that sells the products from the makers and brands featured on our pages: we take the payment, send the parcel and answer your emails, so the charge is in our name rather than the maker's or the product's.
To see exactly what it covers, use the order check at the top of this page with the email address you ordered with, or look for your confirmation email (sender: Melopure).
If you accepted an extra item after checkout (a second unit, a matching product), each extra item was charged as a separate payment on the same day. They all belong to the same order and are listed together in your confirmation email. Nothing is charged later.
Yes. Black Tide Ltd is the registered company that operates the Melopure store. Some banks show the company name instead of the store name. Full company details are in our Terms and Conditions.
No. Every order is a one-off payment. We don't sell subscriptions or memberships, so there is nothing recurring.
Orders are dispatched within 1 to 2 working days. Delivery then takes 3 to 7 working days in the UK. For Australia, Canada and the US, the estimate is shown in your shipping email, together with your tracking link.
Your shipping email contains a tracking number and a link. You can also follow your parcel at any time on our Track my order page, with your order number and the email you ordered with. If the shipping email hasn't arrived 3 working days after your order, contact us with your order number and we'll check.
Yes, as long as the parcel hasn't been dispatched. Email contact@melopure.com with your order number and the correct address and we'll update it. Once the parcel is on its way, we'll do our best with the carrier, but changes are not always possible.
Yes, at any time before dispatch, for a full refund to the same card. Email us with your order number and the word "Cancel". If the parcel has already been dispatched, you can still use the 30-day return option below.
Email us within 30 days of delivery with your order number and a few words about the problem. We'll explain the next step and refund you to the same card once it's sorted. The full details are in our Return and Refund Policy.
Some products are sold under the name of the collection, range or offer they were presented with, which can differ from the name in our catalogue. The photos and description are the same. Your confirmation email and our Check your order page show the exact name you ordered.
Email contact@melopure.com, or simply reply to any email we've sent you. A member of the team answers within 1 working day, Monday to Friday. Please include your order number so we can find your order straight away.
Include your order number and we'll find your order straight away.
Write to us or reply to any email we've sent you. We answer within 1 working day, Monday to Friday.
contact@melopure.com